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Frequently Asked Questions
Why is my order delayed?
When we receive an order, we will ship it within 3 working days. However, due to the fact that the courier company may not be able to pick up the package in a timely manner, there may be a delay.
How do I cancel an order?
If you want to cancel your order, please send an email to our payment - receiving email address. We will process your request within 1 - 2 days, cancel the order and refund you.
How do I modify an order?
If you want to modify the order, please send an email to our payment mailbox, we will process your request within 1 day and help you modify the order.
How do I track an order?
Please visit https://www.17track.net/en with the track number
How do I get a refund?
If you overpay for shipping, we will take the initiative to refund you. If you want to cancel your order, please send an email to our payment - receiving email address. We will process your request within 1 - 2 days, cancel the order and refund you.